Privacy Policy
Last Updated: November 17, 2025
At zanvion ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zanvion.online and use our services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
1.1 Personal Data
Personally identifiable information that you voluntarily provide to us when you:
- Register for an account
- Enroll in courses or programs
- Subscribe to newsletters or communications
- Contact us through our website, email, phone, or messaging services
- Participate in surveys, promotions, or feedback requests
This information may include:
- Name and contact information (email address, phone number, postal address)
- Account credentials (username, password)
- Payment and billing information
- Professional information (job title, company name, industry)
- Educational background and learning preferences
- Communication preferences
1.2 Derivative Data
Information automatically collected when you access our website, including:
- IP address and geolocation data
- Browser type and version
- Operating system
- Access times and dates
- Pages viewed and links clicked
- Referring website addresses
- Device information and identifiers
1.3 Financial Data
Financial information related to transactions, such as payment card details or banking information. We use third-party payment processors to handle financial transactions, and we do not directly store complete payment card information on our servers.
1.4 Usage Data
Information about your interactions with our services, including:
- Course enrollment and completion data
- Learning progress and performance metrics
- Time spent on lessons and modules
- Quiz and assignment submissions
- Discussion forum participation
- Downloads and resource access
1.5 Communications Data
Information from your communications with us, including:
- Email correspondence
- Phone call records
- WhatsApp and Viber messages
- Support ticket submissions
- Feedback and survey responses
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, operating, and maintaining our services
- Processing your registrations, enrollments, and transactions
- Managing your account and preferences
- Delivering course content and educational materials
- Tracking your learning progress and issuing certificates
- Communicating with you about your account, courses, or services
- Responding to your inquiries and providing customer support
- Sending administrative information, updates, and notifications
- Providing personalized learning recommendations
- Improving and optimizing our website and services
- Analyzing usage patterns and trends
- Developing new features and offerings
- Detecting and preventing fraud, abuse, or security incidents
- Enforcing our terms and conditions
- Complying with legal obligations
- Sending promotional communications with your consent
- Conducting research and analytics
3. Disclosure of Your Information
We may share your information in the following situations:
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processing and billing services
- Email and communication platforms
- Cloud hosting and storage providers
- Analytics and data analysis services
- Customer support tools
- Marketing and advertising services
- Content delivery networks
These service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.
3.2 Business Transfers
In connection with any merger, sale of company assets, financing, acquisition, or similar transaction, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.
3.3 Legal Requirements
We may disclose your information when required by law or in response to:
- Valid legal processes (subpoenas, court orders, warrants)
- Governmental or regulatory requests
- Protection of our rights, property, or safety
- Protection of the rights, property, or safety of our users or others
- Investigation of fraud or security issues
3.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
3.5 Aggregated or De-identified Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website.
4.1 Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Preference Cookies: Remember your settings and preferences
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Track your visits across websites for advertising purposes
4.2 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may affect your ability to use certain features of our website.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that influence our retention periods include:
- The duration of your relationship with us
- Legal, regulatory, or contractual obligations
- Operational requirements
- Dispute resolution and enforcement of agreements
When your information is no longer needed, we will securely delete or anonymize it.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information:
7.1 Access and Portability
You may request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
7.2 Correction
You may request that we correct inaccurate or incomplete personal information.
7.3 Deletion
You may request that we delete your personal information, subject to certain legal exceptions.
7.4 Restriction
You may request that we restrict the processing of your personal information in certain circumstances.
7.5 Objection
You may object to our processing of your personal information for certain purposes.
7.6 Withdrawal of Consent
Where we rely on your consent to process your information, you may withdraw that consent at any time.
7.7 Exercising Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our website.
We are not responsible for the privacy practices or content of third-party websites or services.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer your information internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable data protection laws.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
If you believe we have collected information from a child under 16, please contact us immediately.
11. Marketing Communications
With your consent, we may send you marketing communications about our courses, services, promotions, and updates. You can opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in our emails
- Adjusting your account communication preferences
- Contacting us directly at help@zanvion.online
Please note that even if you opt out of marketing communications, we may still send you administrative messages related to your account or transactions.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our website
- Notify you of material changes through email or prominent notice on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the revised Privacy Policy.
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
zanvion
Address:
33-35 Queen Victoria St
Leeds LS1 6BD
United Kingdom
Email: help@zanvion.online
Phone: +441422250350
WhatsApp: Message us on WhatsApp
Viber: Message us on Viber
We will respond to your inquiry as promptly as possible and work with you to resolve any privacy concerns.
14. Additional Information
14.1 Automated Decision-Making
We may use automated systems to analyze your learning patterns and provide personalized course recommendations. These automated processes help enhance your learning experience but do not result in legal or similarly significant decisions without human oversight.
14.2 Do Not Track Signals
Some web browsers incorporate "Do Not Track" features. Currently, no uniform standard exists for recognizing and implementing Do Not Track signals. We do not currently respond to Do Not Track signals.
14.3 Account Information Updates
You are responsible for maintaining the accuracy of the information you provide to us. You can update your account information at any time by logging into your account or contacting us directly.
This Privacy Policy is effective as of the date stated above and applies to all information collected by zanvion through our website and services.